iCloud is not syncing
Confirm that the device is signed into iCloud, iCloud Drive is enabled, Mommy is allowed to use iCloud and the internet connection is reliable. Reopen Mommy and allow a little time for changes to arrive.
Mommy Support
Let’s get the diary working again.
Start with the checks below. If the problem continues, send us a message and include the Mommy version, device model and iOS or watchOS version.
Shared Access is not updating
Both people should have internet access and iCloud Drive enabled. Confirm the invitation was accepted and the correct shared baby is selected. If needed, reopen Mommy on both devices.
Apple Watch setup
Keep iPhone and Apple Watch paired, nearby and connected. Add at least one baby in Mommy on iPhone, open both apps and allow the first synchronization to finish.
Reminders do not appear
Check that notifications are allowed for Mommy in Apple Settings. Confirm the reminder is active and that its time, activity condition and selected days are still correct.
Restore Mommy Plus
Use the same Apple ID that made the purchase, open the Mommy purchase screen and choose Restore Purchases. Apple manages billing and subscription status.
Include useful context
When contacting support, describe what you expected, what happened instead and whether it affects one or multiple devices. Never email private baby journal content unless it is necessary and you choose to share it.
Still need help?
Email the Mommy team. We will reply with practical next steps and will not ask for your Apple ID password or iCloud credentials.